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Senior Customer Success Manager-College Team

Permanent | Full-Time | Remote *

 

Job Description

 

About Scoir

Scoir is a leading platform designed to empower students, families, and educators in the college admissions & career process. We provide innovative tools and resources that help students navigate their educational journeys with confidence. As we continue to grow, we are seeking passionate and dedicated individuals to join our team and make a positive impact on the lives of students.

 

Position overview

We are seeking a highly motivated and experienced Senior Customer Success Manager to join our College Team. In this role, you will be responsible for ensuring the success of our college partners by providing exceptional support and strategic guidance. You will work closely with internal teams to enhance our services, improve user experiences, and drive customer satisfaction.

Responsibilities

  • Manage onboarding for new partners. 

  • Develop and maintain strong relationships with college partners to understand their needs and provide tailored solutions.

  • Serve as the primary point of contact for customer inquiries, ensuring timely resolution of issues and proactive communication.

  • Conduct regular check-ins and strategic meetings with clients to drive engagement and identify growth opportunities.

  • Collaborate with product and marketing teams to relay customer feedback and contribute to product development and enhancements.

  • Monitor customer usage and performance metrics to identify trends and potential challenges, providing actionable insights.

  • Develop and deliver training materials and resources to educate clients on product features and best practices.

Qualifications

  • Bachelor’s degree in Business, Communications, or a related field

  • Minimum of 5 years of experience in customer success, account management, or a related field, preferably in the education sector.

  • Strong understanding of the college admissions process and the role of technology in supporting it.

  • Excellent communication, presentation, and interpersonal skills.

  • Proven ability to manage multiple projects simultaneously while maintaining attention to detail.

  • Results-driven mindset with a passion for helping customers succeed.

  • Proficient in CRM tools and customer success platforms.

  • Strong computer skills, including HubSpot.

What we offer

  • A dynamic and supportive work environment where your contributions make a difference

  • Opportunities for professional development and growth within the company

  • The chance to work with a passionate team dedicated to transforming the college admissions process for students and schools

Your benefits

Since closing our office in March 2020, our team has more than doubled and continues to expand in a 100% remote working mode. We care for our employees and their families and treat everyone as we would like to be treated. Scoir provides:

  • Health insurance for you and your family
  • Dental insurance for you and your family
  • Retirement savings with 4% company matching contribution (no vesting)
  • Participating in employee stock option plan
  • Paid maternity & parental leave
  • Unlimited PTO
  • Home office stipend
  • Learning & development stipend
  • Personalized career growth planning & support

 

Our expectations

We operate off of 5 core company competencies that drive our success both individually and collectively.

  • Collaboration & Team Communication
  • Initiative
  • Quality
  • Resilience
  • Urgency

* Eligible candidates must reside in AZ, FL, GA, ME, NJ, NY, PA, SC, TN, or TX and be eligible to work in the U.S.A. on a permanent full-time basis without a visa or employer-sponsorship. 


Scoir is an affirmative action equal opportunity employer that does not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by law. We encourage any qualified individual to apply.

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